We want you to be happy with your purchase and we apologize if you are not satisfied. Have we made a mistake with your order? We would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met:

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • Originals receipts would need to be included
  • All items would need to be purchased originally from the Elora website

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Please not that Sale item(s) are non-exchangeable non returnable.